Insights
White Paper | 02.12.2024
The Implementation that Changed Government Services From Worst-to-First in Two (2) Years (with no increase in staff or budget)
This paper describes how a well-built and effectively managed Enterprise 311 operation enabled a jurisdiction of over 1 million citizens to create useful trust with customers and to counteract the stream of customer complaints and the erosion of customer confidence in two years without additional budget or staff.